All our used auto parts orders are delivered within 24/48 business hours, Monday to Friday, in mainland Spain and Portugal.
All our parts come with a warranty of up to 1 year, with a minimum warranty of 3 months.
The customer agrees to inform Desguaces Velázquez of any possible defect or error.
Delivery times for auto parts are calculated from the moment the order leaves our warehouse.
In some cases, our online sales team may contact you to provide information or request clarification about the product: part reference, specifications, compatibility, OEM references.
The item is used and may show signs of wear. Please examine the photos carefully.
Body parts: All our body parts, such as bumpers, fenders, doors, tailgates, hoods, and trunks, may have small scratches, scuffs, and defects caused by normal use.
It may be necessary to repaint the part.
ECUs: this is a sensitive electronic component that must be handled and programmed by qualified professionals with the proper tools. Improper handling may render the ECU unusable; therefore, we do not accept returns for this type of product.
To accept a claim, we need proof that the work was carried out in an official workshop with the necessary equipment.
Upon delivery, and in case of external damage, check the condition of the packaging. If the parcel is damaged, two options are possible:
Refuse the parcel due to the damage observed.
Accept the delivery by writing “Damaged parcel” on the delivery note and immediately check the condition of the product to identify any possible damage.
DO NOT THROW AWAY THE PACKAGING.
It is required as evidence.
In both cases, you must contact us within a maximum of 24 hours.
DESGUACES VELÁZQUEZ will not be responsible for transport damage if the customer does not indicate on the carrier’s delivery note that the parcel is damaged or does not follow the instructions above.
If the customer accepts the damaged parcel without noting it on the carrier’s delivery note and does not inform us of the damage within 24 hours of delivery, we will not be able to cover the cost of the damaged product and no claim may be made against DESGUACES VELÁZQUEZ.
All our parts come with a warranty of up to 1 year, with a minimum warranty of 3 months, provided that installation is carried out by qualified personnel in a workshop approved for this type of work and in accordance with the vehicle manufacturer’s instructions and specifications, which must be supported by an invoice.