Modernis & Sintetic offers its customers, except for control units or electronic components, a minimum warranty period of 1 year in accordance with Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, subject to what is accepted in the warranty booklets depending on the type of material. If failures occur during the warranty period, you must inform and deliver the warranty item to Modernis & Sintetic, which will evaluate the part and proceed with its exchange or refund of the amount. If the part is not defective, you will receive a voucher of equal value exchangeable for parts in stock.The warranty does not cover labor, defects, damages caused by part failure, incorrect installation, or failure to follow manufacturer's maintenance instructions. The complete replacement has a maximum return period of 7 days, provided it is not falsified and the invoice proving that it is presented, after that, no returns will be accepted. In accordance with Article 18 RD 782/98, development of Law 11/97 on packaging and packaging waste. The person responsible for delivering the used waste containers for proper environmental management will be the final holder. To make such a return, you must know that: The product must be in perfect condition and in its original packaging. The product must have been handled while retaining its warranty seals.
The product must not have been installed on the vehicle. You cannot use the replacement packaging as a postal package, do not stick the delivery note directly on the replacement box as our company may not accept the product. Depending on the condition of the returned part (incomplete, damaged, packaging in poor condition), the refund may be refused. Logically, if the product was not the one requested or has a defect, this warranty includes it.Once we have received the goods in our warehouses and verified that all the previous conditions exist, Modernis & Sintetic will accept the return of the product and proceed with the refund of its amount according to the payment method made, and if applicable, the shipment of the new product.